Privacy Policy


Effective Date: January 1, 2025

At THC Vape Pen Shop Australia, your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services. By accessing or using our services, you agree to the practices outlined below. This policy complies with the obligations under the Australian Privacy Act 1988 and relevant e-commerce regulations.

1. Information We Collect

We collect personal and non-personal information to process transactions, enhance your shopping experience, and improve our services. Types of information we may collect include:

a) Personal Information

  • Contact Details: Name, email address, phone number, and shipping address.
  • Payment Information: Bank details or other payment details (processed securely via third-party payment processors).
  • Account Information: Login credentials, purchase history, and preferences if you create an account.

b) Non-Personal Information

  • Technical Data: IP address, browser type, operating system, and access times.
  • Browsing Data: Pages viewed, products searched, and interactions on our website.

c) Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. Please see Section 6 for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and deliver your orders.
  • To send order confirmations, shipping updates, and customer support communications.
  • To personalize user experience and recommend products you might like.
  • To analyze website traffic and monitor the performance of our services.
  • To comply with legal obligations and protect against fraud or misuse.

3. How We Store and Protect Your Information

We implement strict measures to safeguard your personal data:

  • Data Encryption: All data transmissions are encrypted using Secure Socket Layer (SSL) technology.
  • Secure Storage: Personal information is stored in secure systems with restricted access.
  • Retention Period: We retain your data only as long as necessary to fulfill the purposes outlined in this policy unless otherwise required by law.
4. Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third parties, including:

  • Service Providers: Payment gateways, delivery companies, and marketing tools required to operate our business.
  • Legal Compliance: Authorities or legal entities when required by law or to protect our legal rights.
  • Business Transfers: If our business is sold, merged, or restructured, your data may be transferred as part of the transaction.
5. Your Rights

Under Australian privacy laws, you have the following rights:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete personal information.
  • Erasure: Request deletion of your personal data unless we are required to retain it for legal obligations.
  • Withdrawal of Consent: Opt out of marketing emails or other communications.

To exercise your rights, please contact us at support@thcvapepenshop.com.au.

6. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize you on subsequent visits.
  • Save your preferences and improve website functionality.
  • Analyze how visitors interact with our website.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. The “Effective Date” at the top of this page indicates when the policy was last revised. We encourage you to review this page regularly to stay informed about how we are protecting your information.

8. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:

THC Vape Pen Shop Australia

Email: thcvapepenau@gmail.com

Whatsapp Phone: +61 (0) 290686603

Thank you for choosing THC Vape Pen Shop Australia. We are committed to protecting your privacy while providing you with quality vaping products and services.

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